If you receive a damaged/malfunctioning/wrong product, PriSmile offers a 30 days warranty for Professional Teeth Whitening Kit.

Please contact our Customer Support team to start the warranty claim process. Claim procedures:

Please request for a warranty claim by contact us at with an header of “Warranty Claim”. You have to include the following details in the content:

  • Order number & Date of purchase
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

Once the PriSmile Customer Support Team receives your request for a warranty claim, we will contact you within 3 business days for further information.

Please note: If the warranty claim was approved, we will only send a set teeth whitening kit in 14 business days . Kindly noted that we will only make an exchange for faulty product , refund is not acceptable.

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